SERVICES
COURSES Offered
Empower your business through my learning and organizational development programs, so you can develop and implement successful strategies across your organization, driving business growth as a result.
COURSE NAVIGATION
PERSONAL DEVELOPMENT
These are enhancement courses to equip the learner with the knowledge and skills in order to behave and adapt to the norms and expectations of the corporate and social environment. Each course serves as a toolkit for the learner to properly play the various roles and eventually benefit out of the propriety, appropriateness and timeliness of attitude and behavior. The courses are meant to highlight the strength of the individual’s character and ensure that the individual further focuses on developing himself including the ability to handle failures.
Work Ethics
This course involves sessions that illustrate ethical behaviours when making decisions, as a corporate social responsibility such as rejecting short-cuts for long-term benefits; thus, helping the learner translate seemingly tough "positive statements" into "ethical habits" even in the absence of rules.
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Self-Management Workshop
In this series of workshops, the learner designs a daily life plan to perform personal and work obligations effectively. The sessions are an opportunity to verbalize, validate and resolve individual concerns in order to meet self-imposed and organizational expectations. This course illustrates techniques that can be used to translate thoughts into productive behaviour 24 hours a day for the "self" and for others.
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Time Management
Insights about the "physical" value of time, and how it can be used to achieve "self-worth." The sessions help the learner recognise practical skills to systematically draft daily activities within a pre-calculated timeframe and determine the "gains" or "losses." The learner expects to effectively use a set of creative tools that have been proven practical and truly useful.
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Stress Management
This course helps the learner maintain a positive attitude amidst the pressure of domestic, social and work obligations. The sessions explore the various triggers of stress and appropriate measures to combat stressors. The course tackles realities such as those encountered at the workplace, at home, and in any environment that make people ill in many ways and offers measures to avoid them.
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Corporate Social Skills
This course equips the working professional with insights on business ethics to properly interact with others in business or formal context. The sessions explore propriety and self-regulation in order to adapt to others’ behaviors in a variety of social interactions. The course develops confidence and resilience in the learner to effectively cope a to the ever-changing demands of his social and business environment.
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Working Fast Without Speeding
In this series of workshops, the learner designs a daily life plan to perform personal and work obligations effectively. The sessions are an opportunity to verbalize, validate and resolve individual concerns in order to meet self-imposed and organizational expectations. This course illustrates techniques that can be used to translate thoughts into productive behaviour 24 hours a day for the "self" and for others.
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Critical Thinking Skills
This course explores the premise that the ability to think clearly and rationally is always a basic need in any work or social situation. The course equips the learner, whatever the profession is, with the foundations of effective reasoning to make decisions in order to resolve a variety of tasks. This is particularly useful in systematically resolving problems that slow down productivity.
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Personal Finance Literacy
This course helps the learner to achieve goals where money might be an issue. Exploring basics from an analysis of financial status, setting short and long-term financial goals, planning and monitoring the execution of these goals, and reassessing achievements. As a practical learning experience, technical concepts in finance are translated into comprehensible terms that are relevant to the learner’s personal experiences.
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COMMUNICATION SKILLS
These courses are designed to equip the learner and the organization with the principles and foundations of knowing who the customer is. Thus, each course provides approaches to connect positively with customers who are the reasons for the business. The courses are meant for those who directly deal with clients to meet revenue targets.
Contextual Communication
The learner is equipped the principles and “psychology” of communication in order to guide in expressing oneself in a variety of situations. The sessions explore insights and approaches in effective communication can be mastered. As a relationship-oriented course, each session is an illustrates how expectations can be achieved through proper communication at the right place and at the right time.
Dealing With Gossip
This course equips the corporate worker with insights and approaches to handle gossips and ensure that these do not jeopardise work and relationships within the organisation. This course explores the facts about gossip and gossiping. The sessions illustrate this through relevant cases and activities. Although taken negatively, the course also takes the positive side of gossip and how this can be handled properly and professionally.
Communication Skills For The Manager
This course equips the learner the skills to use during critical communication situations with employees. The sessions explore communication styles and techniques that ensure messages are effectively sent and received in manner that maintains positive relationships. Concepts are translated in such situations as giving instructions, reprimanding employees, giving performance feedback, making and responding to requests, among others.
Communication Skills For The Frontliner
This course equips the frontline staff whose tasks include receiving, relaying and acting on messages that are critical in completing work involving others. The course corrects the assumption that “a message sent equals message received.” Moreover, the sessions explore realities about most relationships—personal, professional, social, etc. — breaking down because individuals fail to express the SELF properly, or OTHERS fail to interpret messages accurately.
Communication Skills For The Auditor
This equips the auditor the skills to obtain information from appropriate individuals to complete an audit. Although an audit specialist, the auditor needs to be equipped with the appropriate communication skills to gain the respondent’s trust in order be spontaneous to complete an audit. The sessions explore the different stages of an audit work from start to finish including the expected output for each stage of the process.
Communication Skills For The Collector
This course equips the collection staff with assertive skills to perform tough collection duties without compromising positive relationships with valued clients. The course translates communication principles into collection techniques that can be used systematically to collect effectively. The sessions illustrate a variety of responses to various concerns of a client during the collection process.
Assertive Communication
The course equips the learner with the skill to express negative messages positively without violating others’ rights. This is ending negative conversations positively. The sessions explore the different principles of assertive communication. This is also about dealing with prescribed behaviours of relating to others may conflict with the development of assertive skills. The course therefore provides the tools that can be readily available without jeopardising business goals.
CUSTOMER & SALES SKILLS
These courses are designed to equip the learner and the organization with the principles and foundations of knowing who the customer is. Thus, each course provides approaches to connect positively with customers who are the reasons for the business. The courses are meant for those who directly deal with clients to meet revenue targets.
Enhancing Customer Service
This equips the learners with different approaches in effectively engaging customers to sustain lasting positive impressions of the business. The course explores the needs and expectations of external customers as invaluable foundations in providing what is due to a customer at the right place, at the expected time, and in the preferred manner regardless of the cost of any transaction.
This equips the learner with appropriate verbal and non-verbal behaviours in effectively delivering a well-prepared idea in its physical form. With the proper use of aids and devices, the learner demonstrates opening a presentation, presenting the content, and wrapping up a presentation in scenarios where a positive feedback from the listener is critical. Materials include proposals, sales reports, learning modules and other relevant corporate materials.
Presentation Skills
Selling Skills Orientation
This is an orientation course to equip the learner with the positive attitude towards selling as a profession. It illustrates selling as not simply taking order or delivering the goods or service in exchange for money. The sessions explore the functional techniques and the required competencies to complete the sales cycle.
This equips the learner with skills to convert conversations into sales. The course is tailored for the motivated sales person but unskilled to connect with people. The course illustrates how conversations are managed and efficiently led to connection with a “stranger” —from unveiling customer needs and expectations to patronizing the organisation’s products and/or services.
Strategic Sales Conversation
Negotiating Skills Workshop
This workshop orients the learner with the principles of effective bargaining. The sessions explore the phases in a negotiation and the skills required to a mutual agreement with an opponent. The learner learns to devise a strategy, analyse and differentiate tactics effectively along the negotiation process.
WRITING SKILLS
These courses have been carefully designed with the specifics of writing to improve the writing skills of the working professional who had insufficient or no formal training in business writing. These courses include standards that are globally acceptable. Proper and correct writing skill is strategically developed in each course which is prepared according to the purpose of the written material. All these courses use the process-writing approach; a progressive way of correcting “fossilized errors” in various correspondences circulating among working professionals.
Business Correspondence
This course enhances the writing skills of the corporate employee whose routine involves preparing written materials such as announcements, job aids, job descriptions, memorandums, brief reports, collection letters, etc. The sessions examine current written materials and correct current writing practices, assumed to have been patterned from old works, with traces of fossilized errors. The sessions employ process-writing methodology where errors serve as springboards to lessons on language structure, ABCS in writing, mechanics in business & technical writing, etc.
Basic Report Writing
This course introduces the form and structure of business and technical reports. It further illustrates the application of the principles in order to strategically outline a report and write relevant contents properly. The writing sessions guide the learner in the step-by-step process of putting only required information together from the introduction to the recommendation part.
Advanced Report Writing
This course orients the writer how to gather information, outline the content, and organise the major parts of a report. The course illustrates how the contents of a report begin from a concept and ends in its printed form. The sessions introduce the different ways in which to obtain the information and how to do proper referencing and documentation.
Audit Report Writing
This writing-workshop orients the auditor about the international standards in audit report writing. The writing workshops guide the learner in drafting the required form and structure of an audit report. The sessions further illustrates how to express the content of each part, including consistencies in the proper language use based on the IIA standards, writing mechanics, use of visuals, page layout, proofing and editing.
Investigation Report Writing
This course has been designed for the investigator who needs to effectively and properly write the result of his or her investigation. The workshop orients the investigator about the language structure of an investigation report. The sessions explore the manner in which writing the result of an investigation differs from any other types of reports, thus ensuring that content requirements and prescribed standards are strictly followed in their writing.
Technical Report Writing
This writing-workshop equips the technical person with the skill in documenting his or her own works particularly those that are intended for general readership. The sessions illustrate concepts and the techniques on how to simplify technical subject matters. In general, participants will be taught how to maintain the use of plain English to ensure readers benefit well from the message intended by the report writer. This is particularly useful in writing User’s Manuals.
Writing The Proposal
This course equips the employee the approaches on how to collect and collate facts necessary to write an effective proposal. The sessions illustrate the logical technique in putting contents together in order to ensure clarity in all parts of the report. Using the process-writing methodology, the writing-workshop guides the writer in using different sentence structures, using the right visuals and writing impactful recommendations.
Writing The Minute
This course orients the learner about the basics listening and writing as the foundation of effective minute taking. As a writing-workshop, the course illustrates the importance of consistency of verb-use and the basic sentence structure used in minute writing, particularly the use of sentence fragments and phrases, and voice of the verb. It further includes the use of a relevant template that makes taking the minute convenient to the writer.
Preparing Presentation Materials
This equips the learner with skills to logically prepare materials for small group presentations. The sessions involve the process in material preparation including sourcing of materials, outlining, using facts and story-telling, including the preparation and choosing of aids. Materials include business proposals, sales reports, making introductions, facilitating an event, to as basic as presenting a personal viewpoint.
SUPERVISION & MANAGEMENT
These are courses to equip the team leader or the manager with the requirements for the role in order for it to be performed effectively. These courses include concepts and approaches that can be used in handling work processes and employees to esnure that team production is managed and contribute to overall organizational performance.
Management Essentials
This course enhances the skills of the line manager to ensure that resources and processes are handled properly to achieve organizational goals. The sessions illustrate basic management concepts translated as “manager toolkit” for the participant to perform the manager role efficiently and effectively. The course is simplified for the “now” manager who had no formal management education, but is expected to produce like a pro.
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Supervisor Skills Training
This course equips the supervisor who may be technically skilled but is lacking people and process skills. The sessions explore the knowledge, skills and personal attributes to mobilize small or big group of workers in order to deliver team results on time. The workshops illustrate role-centred tasks such as preparing job descriptions, appraisals, delegation, decision-making, etc.
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Performance Management
This course orients the learner about the so many possibilities to help employees to perform according to standards. This further introduces how each unique employee should be handled from the time of employment. The sessions explore and illustrate the different communication approaches or leadership styles to handle each unique performance gap.
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Project Management Basics
This course has been designed for the learner involved in the implementation of small to medium-scale projects for external customers. The materials contain insights to equip the learner with concepts and basic skills in order to efficiently and effectively play a role within the project life cycle. The course illustrates to core methodologies and tools relevant to each phase of a project.
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Strategic Planning
This course equips the learner with the principles of strategic planning and the skills to properly handle the planning process with a group. The sessions illustrate the different phases of the strategic planning process including the appropriate language to use. It involves an actual development of the output of the process. Practical exercises for each phase of the planning process are included that will serve as a toolkit take away.
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Performance Coaching Basics
This course orients the learner the basics of coaching as a core skill for team leaders, supervisors and managers. The sessions are structured around relevant concepts and theories where coaching serves as one approach for behavioural change to improve individual performance. The sessions explore coaching as “an improvement in the way someone does things.”
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PSDM Basics
This course equips the learner whose routine demands positive results for the team. The sessions explore the how’s of achieving workplace expectations that “we are required to make decisions and solve problems quickly.” The course helps the learner shift from relying on ‘gut instinct’ to being creative at generating ideas to make effective solutions.
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Leading The Team
This course equips the learner with a background of team processes and how interdependent individuals function within it. The sessions explore shared leadership and how the interdependency of members results to acquisition of relevant information, services or products necessary to achieve goals. On this premise, the course illustrates how having an effective team process operate effectively.
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Directors' Orientation
This brief course orients business owners with the basic information in order to effectively play the role of a Company Director. The sessions explore company structures, corporate governance and basic management concepts. This orientation also serves as a springboard to other pertinent business principles in accounting and finance, communication, risk management, etc., outlined separately in the Director’s Training Programme.
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JOB-SPECIFIC SKILLS
These courses have been developed for the working professional assigned at tasks they never had formal education on or had less experience at. Each course uses a process approach to effectively and smoothly blend theory and practice. These courses are developed based on inputs from SMEs (Subject Matter Experts) and are crafted to suit the preferences of the learners.
Accounting For The Non-Accountant
This workshop equips the learner with basic accounting concepts and the skill necessary to prepare basic financial reports. The sessions illustrate the accounting cycle in layman’s terms, through a step-by-step process of working on source documents until the preparation of the statement of financial position and the profit and loss statement. The course also explores and interpreting numbers for basic business decision-making purposes.
Finance For The Non-Finance Manager
This course is suitable for the learner whose role or task has direct or indirect financial implications. It explores the basic concepts of finance being different from accounting, and equips the learner with relevant terminologies and the skill to make decisions based on the company’s financial standing that may impact the financial health of the organization. The sessions illustrate cost, budget, the accounting equation, etc.
Human Resource Management Basics
This orients the learner with concepts relevant to the practice of human resources management in organisations. The sessions explore and illustrate the applications to work of such HR tasks as job analysis, recruitment and selection, training, performance appraisal and evaluation, a brief review of employment law, and occupational health and safety
Planning The Training
This workshop equips the trainer with the straightforward approach in drafting the form and structure of a specific training package. Each session illustrates how each part of the training plan is carefully written to form part of a functional performance-based training plan. The workshop takes off from individual or divisional task requirements being spelled out into concrete performance behaviours becoming a competency catalogue for the training plan.
Preparing CBT Modules
Competency-Based Training (CBT) as an approach has been overly talked about but tough to execute into a learning package. Thus, this course equips the trainer with instructional design concepts and principles used mostly by L & P specialists. The sessions engage the learner in a series of interrelated writing-workshops to complete a training module.
Facilitating A Training Session
This course equips the learner (trainer) with a background on adult learning theories and principles as a springboard to facilitating learning transfer in a variety of ways. As an interactive engagement, the sessions provide demonstration activities for the learner to practice the principles and learn from post-demo critiquing and feedback sessions. The course also orients the learner with appropriate aids and devices to support a training session.
