SERVICES
Empower your business through my learning and organizational development programs, so you can develop and implement successful strategies across your organization, driving business growth as a result.
PERSONAL DEVELOPMENT
These are enhancement courses to equip the learner with the knowledge and skills in order to behave and adapt to the norms and expectations of the corporate and social environment. Each course serves as a toolkit for the learner to properly play the various roles and eventually benefit out of the propriety, appropriateness and timeliness of attitude and behavior. The courses are meant to highlight the strength of the individual’s character and ensure that the individual further focuses on developing himself including the ability to handle failures.
COMMUNICATION SKILLS
These courses are designed to equip the learner and the organization with the principles and foundations of knowing who the customer is. Thus, each course provides approaches to connect positively with customers who are the reasons for the business. The courses are meant for those who directly deal with clients to meet revenue targets.
Contextual Communication
The learner is equipped the principles and “psychology” of communication in order to guide in expressing oneself in a variety of situations. The sessions explore insights and approaches in effective communication can be mastered. As a relationship-oriented course, each session is an illustrates how expectations can be achieved through proper communication at the right place and at the right time.
Dealing With Gossip
This course equips the corporate worker with insights and approaches to handle gossips and ensure that these do not jeopardise work and relationships within the organisation. This course explores the facts about gossip and gossiping. The sessions illustrate this through relevant cases and activities. Although taken negatively, the course also takes the positive side of gossip and how this can be handled properly and professionally.
Communication Skills For The Manager
This course equips the learner the skills to use during critical communication situations with employees. The sessions explore communication styles and techniques that ensure messages are effectively sent and received in manner that maintains positive relationships. Concepts are translated in such situations as giving instructions, reprimanding employees, giving performance feedback, making and responding to requests, among others.
Communication Skills For The Frontliner
This course equips the frontline staff whose tasks include receiving, relaying and acting on messages that are critical in completing work involving others. The course corrects the assumption that “a message sent equals message received.” Moreover, the sessions explore realities about most relationships—personal, professional, social, etc. — breaking down because individuals fail to express the SELF properly, or OTHERS fail to interpret messages accurately.
Communication Skills For The Auditor
This equips the auditor the skills to obtain information from appropriate individuals to complete an audit. Although an audit specialist, the auditor needs to be equipped with the appropriate communication skills to gain the respondent’s trust in order be spontaneous to complete an audit. The sessions explore the different stages of an audit work from start to finish including the expected output for each stage of the process.
Communication Skills For The Collector
This course equips the collection staff with assertive skills to perform tough collection duties without compromising positive relationships with valued clients. The course translates communication principles into collection techniques that can be used systematically to collect effectively. The sessions illustrate a variety of responses to various concerns of a client during the collection process.
Assertive Communication
The course equips the learner with the skill to express negative messages positively without violating others’ rights. This is ending negative conversations positively. The sessions explore the different principles of assertive communication. This is also about dealing with prescribed behaviours of relating to others may conflict with the development of assertive skills. The course therefore provides the tools that can be readily available without jeopardising business goals.
CUSTOMER & SALES SKILLS
These courses are designed to equip the learner and the organization with the principles and foundations of knowing who the customer is. Thus, each course provides approaches to connect positively with customers who are the reasons for the business. The courses are meant for those who directly deal with clients to meet revenue targets.
Enhancing Customer Service
This equips the learners with different approaches in effectively engaging customers to sustain lasting positive impressions of the business. The course explores the needs and expectations of external customers as invaluable foundations in providing what is due to a customer at the right place, at the expected time, and in the preferred manner regardless of the cost of any transaction.
This equips the learner with appropriate verbal and non-verbal behaviours in effectively delivering a well-prepared idea in its physical form. With the proper use of aids and devices, the learner demonstrates opening a presentation, presenting the content, and wrapping up a presentation in scenarios where a positive feedback from the listener is critical. Materials include proposals, sales reports, learning modules and other relevant corporate materials.
Presentation Skills
Selling Skills Orientation
This is an orientation course to equip the learner with the positive attitude towards selling as a profession. It illustrates selling as not simply taking order or delivering the goods or service in exchange for money. The sessions explore the functional techniques and the required competencies to complete the sales cycle.
This equips the learner with skills to convert conversations into sales. The course is tailored for the motivated sales person but unskilled to connect with people. The course illustrates how conversations are managed and efficiently led to connection with a “stranger” —from unveiling customer needs and expectations to patronizing the organisation’s products and/or services.
Strategic Sales Conversation
Negotiating Skills Workshop
This workshop orients the learner with the principles of effective bargaining. The sessions explore the phases in a negotiation and the skills required to a mutual agreement with an opponent. The learner learns to devise a strategy, analyse and differentiate tactics effectively along the negotiation process.
WRITING SKILLS
These courses have been carefully designed with the specifics of writing to improve the writing skills of the working professional who had insufficient or no formal training in business writing. These courses include standards that are globally acceptable. Proper and correct writing skill is strategically developed in each course which is prepared according to the purpose of the written material. All these courses use the process-writing approach; a progressive way of correcting “fossilized errors” in various correspondences circulating among working professionals.
SUPERVISION & MANAGEMENT
These are courses to equip the team leader or the manager with the requirements for the role in order for it to be performed effectively. These courses include concepts and approaches that can be used in handling work processes and employees to esnure that team production is managed and contribute to overall organizational performance.
JOB-SPECIFIC SKILLS
These courses have been developed for the working professional assigned at tasks they never had formal education on or had less experience at. Each course uses a process approach to effectively and smoothly blend theory and practice. These courses are developed based on inputs from SMEs (Subject Matter Experts) and are crafted to suit the preferences of the learners.
Accounting For The Non-Accountant
This workshop equips the learner with basic accounting concepts and the skill necessary to prepare basic financial reports. The sessions illustrate the accounting cycle in layman’s terms, through a step-by-step process of working on source documents until the preparation of the statement of financial position and the profit and loss statement. The course also explores and interpreting numbers for basic business decision-making purposes.
Finance For The Non-Finance Manager
This course is suitable for the learner whose role or task has direct or indirect financial implications. It explores the basic concepts of finance being different from accounting, and equips the learner with relevant terminologies and the skill to make decisions based on the company’s financial standing that may impact the financial health of the organization. The sessions illustrate cost, budget, the accounting equation, etc.
Human Resource Management Basics
This orients the learner with concepts relevant to the practice of human resources management in organisations. The sessions explore and illustrate the applications to work of such HR tasks as job analysis, recruitment and selection, training, performance appraisal and evaluation, a brief review of employment law, and occupational health and safety
Planning The Training
This workshop equips the trainer with the straightforward approach in drafting the form and structure of a specific training package. Each session illustrates how each part of the training plan is carefully written to form part of a functional performance-based training plan. The workshop takes off from individual or divisional task requirements being spelled out into concrete performance behaviours becoming a competency catalogue for the training plan.
Preparing CBT Modules
Competency-Based Training (CBT) as an approach has been overly talked about but tough to execute into a learning package. Thus, this course equips the trainer with instructional design concepts and principles used mostly by L & P specialists. The sessions engage the learner in a series of interrelated writing-workshops to complete a training module.
Facilitating A Training Session
This course equips the learner (trainer) with a background on adult learning theories and principles as a springboard to facilitating learning transfer in a variety of ways. As an interactive engagement, the sessions provide demonstration activities for the learner to practice the principles and learn from post-demo critiquing and feedback sessions. The course also orients the learner with appropriate aids and devices to support a training session.
